FAQ'S

FAQ

Q- How much is shipping?
A- We Offer Free Shipping On All Orders!

Q- How long does shipping takes?
A- US orders takes between 5 and 7 days to arrive at their destination.
B- International delivery usually takes between 7 business days.

Q- Where is my order?
A- You can track your order using the tracking number sent to you via email.
Most orders worldwide will be received within 1 weeks of placing your order, depending on the destination. If ordering a custom order specially made for you, a delivery date will be mentioned on the order confirmation sent to your email.

Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?
A: Simply contact us at info@thibaultvanrenne.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details
- Your name
- Your email
- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours.
-We cannot cancel your order once it has already been shipped.

Q - What is your return policy?
A: Items are returnable up to 30 days after purchase.

Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to info@thibaultvanrenne.com

Contact us
If we still haven't managed to answer your question please feel free to contact us at info@thibaultvanrenne.com and we'll get back to you within 24hrs!

ABOUT US

VASTLY UNIQUE is an online retailer providing competitive prices on our unique products. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.

We are based in Knokke, Belgium. With offices worldwide.

We have been operating for over 19 years and we have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best products available.

If you have any questions about our products, or if would like to check the availability of an item, please use the “Contact Us” page to get in touch with us.

If you have any question or just wish to chat, you can always send us an email at info@thibaultvanrenne.com

Your friends from

THIBAULT VAN RENNE

Shipping + Delivery

Free shipping Worldwide on All orders.

Our goal is to offer you the best shipping options no matter where you live. Every month we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness at all times.

Shipping time:

All US orders takes between 5 to 7 days to arrive at their destination. Some particular products might take up to 20 days to arrive due to high demand.
Any other international delivery usually takes about 7 business days.

Also note: We may ship orders with multiple products separately to ensure you get your products as soon as possible.

Our Guarantee

All your orders have a 30 day money back guarantee!
Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge; Just contact our support team at info@thibaultvanrenne.com and we will get in touch with you as soon as possible!

Please, *Note that we may ask you to send us a picture of the damaged product before shipping the replacement.

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.
Replacements are sent up to 7 days after receiving your item.
For more information about refunds, please read our Refund Policy.

Tracking your order:

To track your order, we will send you all the tracking information to your e-mail.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at info@thibaultvanrenne.com

THIBAULT VAN RENNE

info@thibaultvanrenne.com